Policies

Cancellation Policy

We require 24 hours notice to change or cancel an appointment.

In the unlikely event you cancel your appointment, we will do our best to re-book your service time with another client. If we cannot do so we will automatically charge your credit card 50% of the amount of the service.

If you book a same day appointment, the 24 hour cancellation policy still applies to that service.

minor policy

We are not providing services to minors under 16 yrs old

Our minors policy requires that all persons under the age of 18 must have our Minor Consent Form AND Intake Form filled out and signed by a parent/guardian.

• For clients ages 16 or 17, if both client and parent/guardian are comfortable, after signing the consent form, the parent/guardian may initial the form to leave the premises but must be reachable by cell phone.

• No one under 18 is allowed in the spa unless receiving a service.

Therapist Preference

If you have a specific therapist in mind or gender preference, please let us know at the time of your booking.

Privacy

Our treatment rooms are designed for privacy and comfort. We use natural materials and follow the principles of feng shui to achieve a tranquil space that supports your well-being.

Courtesy

It is in your own best interest to arrive early. Arriving late will cheat you of valuable minutes of your spa services. Remember, your service will end on time as scheduled, so that the next client isn't delayed, regardless of how late you begin. Our spa environment is one of relaxation and peace. Please respect other guests' right to privacy, speak quietly, and mute all mobile phones and electronic devices.

Dress

We provide cotton robes, slippers, and eye pillows for your convenience.

Customer Satisfaction

If you are not satisfied with your spa services, please let us know within 48 hours. We will make every effort to accommodate you and ensure your satisfaction.

Allergies

If you are allergic to certain essential oils, nuts, and other items that may be used in any of our treatments, please let our staff know ahead of time, so that we can accommodate you with any necessary substitutions.

Valuables

Personal belongings can be stored in a basket that will remain in the privacy of your treatment room. The Urban Muse is not responsible for any lost valuables. 

Children

For legal and safety reasons, as well as insurance purposes, children under 18 are not permitted in the spa area unless they are receiving a service.

Children under the age of 18 must have a parent or legal guardian fill out and sign a consent form for any services.

Refreshments

We are pleased to offer complimentary beverages, including citrus-infused water and gourmet teas, as well as an assortment of tasty snacks.

Shower

If you wish to shower, please notify us when booking your service. We have robes, towels, shower shoes, complimentary bath products, and hair dryers available for your convenience.

Please note that some services require a shower and have priority over requested showers. We appreciate your patience and understanding when this happens.

Gratuities

While tipping is optional, it is customary to give your service provider a 20% gratuity if you are pleased with the treatment you receive.

Pregnancy

Due to potential contraindications, we cannot accommodate massage for mothers who are still in their first trimester. Please let us know if you are or may be pregnant before the start of your scheduled treatments.  

Disclosure

You have the right to know which products are used in our spa services. We will prepare a printed list of these products for your reference.

Gift Cards

The Urban Muse offers gift cards for all denominations or services over $10. Gift cards must be presented at the time of redemption. Lost or stolen cards cannot be honored. Gift cards are not refundable.

Right of refusal

The Spa at The Urban Muse reserves the right to refuse service to anyone.