Supervisor
We currently have an extraordinary career opportunity open for someone ready to succeed on a team of multi-tasking, energetic, and tech-savvy people who focus on providing an exceptional retail and wellness experience to our customers in a holistic and supportive environment. This position will be a point person for retail and spa staff to go to when in need of assistance. The Supervisor can also direct all staff in tasks related to the shift they are working on to ensure the flow, customer experience, and that top-notch service is available in the spa and retail.
As a result of our continuous growth, we’re seeking an experienced professional to join our Customer Service team who shares our core values:
Holistic in our approach
Excellent in customer service
Authentic in ourselves
Reliable in our work
Thankful in our actions
Do you yearn to be the very best at what you do and are a team player who provides customers with top-notch service in a nurturing and compassionate manner? Then now is the time to join our team!
About Us
Over 19 years, The Urban Muse has been consistently voted the “Best Day Spa in NJ”. Our modern facility operates (Mon, Wed - Fri. 10am-9pm, Sat. 9am–9pm, Su. 10am-4pm, closed Tuesdays) and features a two-story holistic spa offering 2 relaxation rooms, 10 treatment rooms, 2 Infrared Saunas, a multi-person passive salt room, 3 steam showers, and a 1,000 sq. foot retail space. The Urban Muse team is staffed with 40+ employees.
About You
You are compassionate, outgoing, and dedicated to a high level of customer service and the ability to multi-task
You have worked in a successful and high-paced spa and/or retail business, and must be available to work nights, weekends, and holidays.
You can work with a motivated team, driving growth opportunities from retail sales goals to spa excellence and service.
You have experience using POS and/or spa booking software
You demonstrate sound decision-making ability for the best needs of the business, and top-notch customer service
You have an eye for detail, a drive for efficiency, and a heart for hospitality
You are motivated, curious, and volunteer for new challenges without waiting to be asked
RESPONSIBILITIES:
Supervisor
Oversee shift operations
Open/Close registers at the beginning/end of the day
Run huddles
Assist with all daytime/evening opening/closing functions
Oversee retail and provide excellent customer service
Handle minor customer situations and redirect to a manager when needed
Count safe and drawer
Distribute spa staff gratuities after their shift
Assist with finding emergency coverage
Make sure retail and spa are clean and ready for the day
Retail | Receptionist
Being knowledgeable about our spa services and retail products to assist clients on retail floor
Answering phones and scheduling spa appointments
Greeting clients, checking clients in for service and escorting clients to the spa
Communicating with the spa team when clients arrive
Checkout clients for spa services and retail products
Maintain the sales floor, cash wrap, and retail store environment to company standards of neat, clean, and organized for employees and customers to enjoy.
QUALIFICATIONS:
Being able to stand, go up/down stairs and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products, laundry, and spa equipment.
Strong verbal and written communication skills specifically with; customers, sales leadership team, and associates.
Ability to handle multiple tasks while working in a fast‐paced environment
Demonstrated collaborative skills and ability to work well within a team.
Proficient with technology.
Available to work a flexible schedule to include evenings, weekends, and holidays.
BENEFITS:
Our employees and their well-being are important to us. The Urban Muse is proud to offer a variety of benefits to help support our employees:
Opportunities for Health insurance
Earn in-house rewards
Paid sick days
Merchandise and spa discounts
Complementary Wellness services
EXPERIENCE:
Minimum 1-3 years of a retail environment, preferably in a related field (e.g., health and beauty, consumer goods, spa services).
Associates degree or higher is an asset but not required
SHIFTS:
We have 3 shifts each day: AM Shift: M, W - F 8:30am-4pm (Sat 8:00am – 4pm, Sun 8:30 - 5pm) | Swing Shift: 11am-6pm, | PM shift: 2:30pm – 9:30pm. We require availability for evening and weekends shifts (Sunday shift availability a must)
STORE | SPA HOURS
Mon, Wed - Fri: 10am - 9pm | Sat: 9am -9pm | Sun: 10am - 4pm
Tues: Closed